Why isn’t MapleStory Opening?

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To improve game performance and support future development, the MapleStory game client has been upgraded to 64-bit and no longer supports 32-bit systems.

This means that MapleStory will not open on PCs running a 32-bit operating system.

If MapleStory is not opening for you, check your PC’s system information before troubleshooting (see Finding your system type).

If you have a 32-bit operating system, switch to a PC running a 64-bit operating system to continue playing MapleStory. If you already have a 64-bit system, refer to the Troubleshooting section below.

For more information about the upgrade, see the following Maple News articles:

 

Note: This article contains screenshots that are for example purposes only. Actual text and visuals may vary.

Finding your system type

Windows 11 and Windows 10

  1. Select Settings > System > About.
  2. Under Device specifications, find System type.
    system-type_win10.png

Windows 8

  1. Select Settings > Change PC settings > PC and devices > PC info.
  2. Under PC, find System type.
    system-type_win8.png

Troubleshooting

If your PC is running a 64-bit operating system and MapleStory is not opening, try some of the troubleshooting options listed below, or search the Support Center for more articles.

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