If you are unable to log in to the Nexon or MapleStory website, please try the following troubleshooting steps:
- Use a different web browser (Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari).
- Clear your browser cache & cookies.
- Disable any extensions or add-ons, such as ad-block.
- Use an alternative device (such as a mobile phone).
For Google Chrome users:
For both Chrome links, please copy and paste the link into your web browser URL bar to navigate to the page.
- Please check that the option "Block third-party cookies" is disabled in chrome://settings/content/cookies
- Please check that the option "SameSite by default cookies" is disabled in chrome://flags/
- - This will bring up all Available flags.
- - Please search "samesite" to quickly locate the option necessary to disable.
- - As shown in the below image, set the "SameSite by default cookies" setting as Disabled under the Available tab.
- Close and Relaunch the browser.
- Try to log in to the website again.
If you are still experiencing the web disconnection issue after following these workaround steps, please submit a ticket with a screenshot of your current chrome settings.
| Applies to: Windows, macOS |