Creating macOS System Reports

A System Report is a file created on macOS that contains detailed information about your computer's hardware, devices and settings. This file can be attached to a support ticket to help troubleshoot any technical issue you may encounter. 

The latest steps for creating a System Report are available on the Apple website.

Create System Report

1. On your Mac, click on the Apple icon in the top-left and select System Settings.
2. Navigate to the General tab, then click on About.
   
   
    
3. In the About window, scroll down and click on System Report...
4. A new window will appear that shows details about your computer.
   
   
    
5. To save a report, choose the File option from the menu bar and select Save...
6. In the Save window, enter a name for the file, choose a save folder, and click Save.
   
   
    
7. A progress bar will appear while the file is created.
8. Once complete, the System Report will be available in the chosen folder.

Attach System Report to a Ticket

1. From the Submit a Request form, go to the Attachments section.
2. Drag your file to the dropzone or click Add File to browser for and select your file, and then click Open.
3. After the file uploads, it appears towards the bottom of the Attachments section.
   
   
    
4. Repeat the steps above to attach other files, as needed.
5. To remove an attachment, click the Remove ( X ) icon next to the file.

Applies to: macOS